We offer Standard (FedEx Ground) or Expedited (2-Day). We ship USPS for most accessories.
Orders received after 1PM ET will ship the following business day. Expedited 2-Day orders that ship on Thursday will arrive the following Monday.
At Soundfreaq, we want all of our customers to have a happy shopping experience and a happy listening experience once they’ve received their Soundfreaq speaker. If, for any reason, you are not 100% satisfied with your purchase, you may return it in its original condition within 30 days for a full refund - and we will even take care of the return shipping cost.
Our policy lasts 30 days and applies to speakers only (accessories excluded). To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging with all the accessories included.
To return an item, please email firstname.lastname@example.org to receive a RMA (Return Merchandise Authorization) number and a prepaid shipping label.
Please note that your Soundfreaq return must be received within 45 days of the original purchase date in order to receive a full refund.
Items purchased directly from our retail partners, ie. Target, Amazon, must be returned through the retailer.