We only ship within the US. We offer Standard (4-14 business days) or Expedited (2-6 business days) options. We ship USPS for most accessories.
At Soundfreaq, we want all of our customers to have a happy listening experience with their Soundfreaq speaker. If, for any reason, you are not 100% satisfied with your purchase, you may return it in its original condition within 30 days for a full refund - and we will even take care of the return shipping cost.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging with all the accessories included.
Please email firstname.lastname@example.org to receive a prepaid shipping label.
Please note that your Soundfreaq return must be received within 45 days of the original purchase date in order to receive a full refund.
Items purchased directly from our retail partners, ie. Target, Amazon, must be returned through the retailer.